Return & refund policy
Because our products are food items, we can't take back a pack once it has been opened or used. We stand behind what we sell, so if something is wrong with your order we'll make it right.
When you can ask for a replacement or refund
- You received the wrong product
- The product is damaged, leaking, or the seal is broken
- The product is expired or doesn't match its description
How to report a problem
- Tell us within 24 hours of receiving your order (WhatsApp or phone is fastest)
- Send your order number and a clear photo or short video of the product and its packaging
- Please keep the packaging until we reply
What happens next
- We review your report, usually within 1 working day
- If it's approved, we send a replacement at no extra cost, or refund the price of the product
- Refunds go back the way you paid (bKash, Nagad, or cash) within 3 to 7 working days
- If the mistake was ours, we cover the delivery cost of the replacement
What we can't accept
- Opened or partly used products that have no fault
- Change of mind after delivery
- Problems reported after 24 hours
Cancelling an order
You can cancel an order before it is shipped. Please contact us as soon as possible.
