Frequently asked questions
Are your products halal and pure?
Yes. Our products are halal and quality-checked before we pack them.
How long does delivery take?
Usually 1 to 2 days in Dhaka. Other areas take a little longer. See our delivery policy for details.
Do you offer cash on delivery?
Yes. You can pay when you receive your order.
How much is delivery?
The charge for your area is shown at checkout before you order. Orders above ৳3,000 get free delivery.
Can I return a product?
If you receive a wrong, damaged or expired product, tell us within 24 hours and we will fix it. Please read our return and refund policy.
How do I track my order?
Use "Track your order" at the bottom of the page and enter your order number.
Can I cancel my order?
Yes, before it is shipped. Contact us as soon as possible.
How should I store honey, nuts and seeds?
Keep honey in a cool, dry place with the lid closed. Honey can turn thick or sugary over time; this is natural and it can be warmed gently. Keep nuts and seeds in an airtight container away from heat and moisture.
How can I contact you?
You can find our phone number, WhatsApp and address at the bottom of every page.